Which brands does artificial intelligence recommend in Uruguay?
In 24 of the 35 verticals studied (69%), AI's top-recommended brand is Uruguayan: Antel for telecom, PedidosYa for delivery, Farmashop for pharmacies. In the remaining 11, a foreign brand leads, and 21.0% of responses cite no verified Uruguayan brand at all.
- 24 of 35
- verticals with a Uruguayan leader
- 10 of 35
- verticals where the three models agree
- 21.0%
- of responses with no verified Uruguayan brand
Corte: September 1, 2026 · Version: v2.1.3 (2026-09-22)
Journalists and researchers: data per vertical, model and brand available on request at hello@aurametrics.io
11,277 responses from ChatGPT, Gemini and Google AI Mode to the 631 brand-free prompts (corte 3: 631 × 3 models × 3 runs = 5,679; corte 1: 622 × 9 = 5,598, because 9 brand-free prompts were added to the bank after corte 1). 692 prompts in total, 35 verticals. Two measurement rounds (August 24 and September 1, 2026).
Romina Zelayes, AuraMetrics · September 2026
Executive summary
When someone asks AI which bank, health plan or supermarket to choose, it doesn't return ten results like a search engine: it recommends two or three names. This study measured what those names are in Uruguay, running 692 real purchase-intent prompts against the country's three most-used systems. Uruguay is the South American country with the highest generative-AI adoption according to the Microsoft AI Economy Institute, and 1 in 4 Uruguayans already uses AI tools daily or quite frequently according to Equipos Consultores (July 2026).
- 1. Local leadership, vertical by vertical — in 24 of 35 verticals (69%), the top-recommended brand is Uruguayan.
- 2. The recommendation gap — 21.0% of responses cite no verified Uruguayan brand; in tourism and hospitality, 34.5% name no company at all.
- 3. Digital footprint, not market share — AI reflects web presence, not company size: Udelar, which enrolls the vast majority of the country's students, leads UCU by less than a point.
- 4. Three systems, three criteria — the three models agree on their #1 pick in only 10 of 35 verticals (29%).
- 5. Phantom recommendations — AI keeps recommending 3 companies that don't operate in Uruguay, Uber Eats among them.
The study updates monthly. Between the first two rounds several verticals already moved meaningfully; with only two points in time these are reported as an observation, not a trend. The monthly series will show which ones stick.
Open data
The current corte's aggregate (vertical, leader, top 5 and shares, gap, clear lead, interval and podium per model) is generated on request from the same frozen corte that feeds this page: Download corte 3 CSV.
The corte's headline figures (verticals led by a Uruguayan brand, responses with no verified Uruguayan brand, cross-model agreement, the vertical with the highest share, responses analysed, date and version) are also served as JSON, readable from another site or from an agent: View the corte 3 summary as JSON (/api/insights/uruguay/resumen.json).
Data under a CC BY 4.0 licence. Citation required: AuraMetrics, Estudio Uruguay on brand visibility in AI, September 2026.
How to cite this study
AuraMetrics (2026). Estudio Uruguay on brand visibility in AI, September 2026 corte, version v2.1.3. Romina Zelayes. https://aurametrics.io/en/insights/uruguay
Finding 1: local leadership, vertical by vertical
In 24 of 35 verticals, the top brand is Uruguayan. The strongest local leaderships:
| Vertical | Leader | Mention share | All 3 models agree | Clear lead |
|---|---|---|---|---|
| Telecommunications | Antel | 42.4% | Yes | Yes |
| Delivery | PedidosYa | 35% | No | No |
| Pension fund managers (AFAP) | República AFAP | 32.1% | Yes | Yes |
| Pharmacies | Farmashop | 31.2% | No | Yes |
| Mobile emergency services | SEMM | 30% | No | No |
| Supermarkets | Tienda Inglesa | 26.8% | No | No |
| Universities | Udelar | 24.1% | No | No |
| Health & mutual insurers | CASMU | 18.8% | No | No |
| Coworking & office space | Sinergia | 15.5% | Yes | Yes |
| Consumer packaged goods | Canarias | 15.5% | Yes | Yes |
Mention share: the percentage of the vertical's verified mentions that belong to that brand. It is not market share.
The 11 verticals with a foreign leader: Banks (Santander, ES), Automotive (BYD, CN), Fleets & electric vehicles (BYD, CN), E-commerce & marketplaces (Mercado Libre, AR), Insurance (Mapfre, ES), Wealth management (Santander, ES), Home & construction (Sodimac, CL), Real estate (Mercado Libre, AR), Agriculture & agtech (Albor, AR), Tourism & hospitality (Hyatt Centric Montevideo, US), Tech & electronics (Mercado Libre, AR).
In 6 of the 35 verticals, the #1 and #2 brands have different origins and the difference between them isn't statistically significant. Delivery (PedidosYa and Rappi), real estate investment (INGAR Negocios Inmobiliarios and Altius Group) and apparel (Manos del Uruguay and Renner) could flip to a foreign leader in a future corte; wealth management (Santander and Gletir), real estate (Mercado Libre and InfoCasas) and tourism & hospitality (Hyatt Centric Montevideo and Hotel L'Auberge) could flip to a Uruguayan leader. Excluding the 31 prompts that explicitly ask for a Uruguayan brand, local leadership holds in 23 of 35 verticals; the leader changes in universities, b2B software & cybersecurity and apparel, all technical ties.
The read: where a strong Uruguayan brand exists on the web, AI finds it and recommends it first. Where a vertical runs on regional platforms or importers, the conversation is won by companies from outside the country.
Finding 2: the recommendation gap
Not every prompt gets a brand back. The study classifies each response into one of three states: it cites at least one verified Uruguayan brand, it cites brands but none Uruguayan, or it cites no verifiable brand at all. The verticals with the most brand-less responses:
| Vertical | No brand at all | Brand cited, none Uruguayan |
|---|---|---|
| Tourism & hospitality | 34.5% | 4.1% |
| Real estate investment | 20.5% | 10.5% |
| Wealth management | 19.8% | 24.1% |
| Health & mutual insurers | 19.8% | 0% |
| Tech & electronics | 19.1% | 21% |
| Private schools | 17.5% | 1.2% |
| Language schools | 15.4% | 3.1% |
And the verticals where AI almost always names someone: HR & headhunters (0.6% no-brand), E-commerce & marketplaces (1.2% no-brand), Package forwarding & couriers (3.1% no-brand), B2B software & cybersecurity (3.1% no-brand), Automotive (3.7% no-brand), Telecommunications (3.7% no-brand).
The pattern: the gap is largest in fragmented, small-business verticals, where AI advises in the abstract (“compare coverage, check the costs”) because it can't find anyone to name. That's exactly the space a brand can claim.
The origin layer adds a commercial-sovereignty angle: in automotive, 69.1% of responses cite only foreign brands, in insurance 48.8%, in fleets 32.1%. That's not a problem for the consumer (those brands do operate here), but it does map which conversations have no local voice.
Finding 3: digital footprint, not market share
AI's rankings don't trace the real size of these companies. The clearest cases:
- Universities: Udelar 24.1%, UCU 23.5%, Universidad ORT Uruguay 16.1%, Universidad de Montevideo 15.8%, UDE 5.6%. Udelar enrolls the vast majority of the country's students and leads by just 0.6 points over a private university a fraction of its size. In the AI layer, the gap between the two is a technical tie.
- Private health insurance: MP Medicina Personalizada 24.9%, ahead of insurers and plans with far more members.
- Apparel: Manos del Uruguay 11.7%. An artisan cooperative with decades of international web presence leads the conversation about apparel in Uruguay, ahead of a regional chain with stores in the country's main shopping malls.
- Banking: the Santander, Itaú, Brou tie (22.5 / 20.6 / 19.1) traces no asset or customer ranking; it traces how intensely each of the three shows up online.
The explanation is structural: AI models answer with what they find when they search. Owned content, press coverage, Google Business profiles, reviews and portal listings weigh more than market share. For a small brand with a strong digital footprint, that's an opportunity; for a large institution with a thin web presence, a silent risk.
Finding 4: three systems, three criteria
Only in 10 of 35 verticals do all three models agree on their #1 pick. The disagreement isn't noise: each system has its own bias.
The banking case: ChatGPT crowns Santander (108 mentions against BROU's 69); Gemini crowns Itaú (67 against BROU's 53); Google AI Mode crowns Itaú narrowly (68 against BROU's 62). The aggregate is a technical tie, but a user of just one system sees a clear leader, and a different one depending which they use.
The styles:
- ChatGPT actively searches and tends to cite specific companies, even small ones, with linked sources.
- Gemini leans toward established brands and general categories.
- Google AI Mode answers local queries with Maps-style listings (name, address, reviews), which opens the door to small businesses the other two never name: HR consultancies, neighborhood car dealers, brokerage firms.
The practical consequence: doing well on one system says nothing about the other two. AI visibility has to be measured system by system, not in aggregate.
Finding 5: phantom recommendations
AI keeps recommending companies that don't operate in Uruguay. Anyone who follows that advice ends up at a closed door. They're flagged here; if they have verified mentions, they can still appear in their category's own ranking.
| Brand | Reason | ChatGPT | Gemini | Google AI Mode | Total |
|---|---|---|---|---|---|
| Uber Eats | left Uruguay in 2020 | 11 | 2 | 1 | 14 |
| WeWork | no locations in Uruguay | 0 | 2 | 0 | 2 |
| Casa de Galicia | closed in Uruguay in 2022 | 0 | 0 | 1 | 1 |
Glovo (hasn't operated here since 2020) appears in the registry but didn't receive any mentions this corte.
The finer point: two out of every three phantom mentions come from ChatGPT, the system that leans most on general knowledge when its search doesn't return fresh local signal. Google AI Mode, tied to Google's local index, rarely makes this mistake.
All 35 verticals
Leader and share for every vertical, September 1, 2026 corte. The full ranking (top 5, gap, per-model podium and the comparison against the prior corte) lives on each vertical's own page.
| Vertical | Leader | Mention share | Clear lead |
|---|---|---|---|
| Agriculture & agtech | Albor | 4.9% | Yes |
| Apparel | Manos del Uruguay | 11.7% | No |
| Automotive | BYD | 12.4% | No |
| B2B software & cybersecurity | Datasec | 5.5% | No |
| Banks | Santander | 22.5% | No |
| Consumer packaged goods | Canarias | 15.5% | Yes |
| Coworking & office space | Sinergia | 15.5% | Yes |
| Delivery | PedidosYa | 35% | No |
| E-commerce & marketplaces | Mercado Libre | 20.9% | Yes |
| Fintech & payments | Prex | 22% | Yes |
| Fleets & electric vehicles | BYD | 11% | Yes |
| Free trade zones & logistics | Zonamerica | 12.4% | No |
| Health & mutual insurers | CASMU | 18.8% | No |
| Home & construction | Sodimac | 6.6% | No |
| HR & headhunters | Advice | 11.9% | Yes |
| Insurance | Mapfre | 22.6% | No |
| Language schools | Instituto Dickens | 12.6% | No |
| Legal & accounting | Guyer & Regules | 11.2% | No |
| Mobile emergency services | SEMM | 30% | No |
| Package forwarding & couriers | USX | 13.1% | No |
| Pension fund managers (AFAP) | República AFAP | 32.1% | Yes |
| Pharmacies | Farmashop | 31.2% | Yes |
| Private health insurance | MP Medicina Personalizada | 24.9% | No |
| Private schools | Stella Maris | 7.1% | No |
| Real estate | Mercado Libre | 14.8% | No |
| Real estate investment | INGAR Negocios Inmobiliarios | 8.1% | No |
| Renewable energy | Tienda Solar | 7.4% | No |
| Restaurants & dining | García Parrilla | 6.8% | No |
| Supermarkets | Tienda Inglesa | 26.8% | No |
| Tech & electronics | Mercado Libre | 30.4% | Yes |
| Telecommunications | Antel | 42.4% | Yes |
| Tourism & hospitality | Hyatt Centric Montevideo | 6.1% | No |
| Travel agencies | Abtour | 6.2% | No |
| Universities | Udelar | 24.1% | No |
| Wealth management | Santander | 8.9% | No |
Methodology
How the verticals and the questions were chosen. The 35 verticals are the ones an average Uruguayan consumer has to decide on at some point in their life: where to study, which bank to use, which health plan to choose, where to shop, whom to hire. Purely industrial or niche verticals, where the decision isn't made by an ordinary person asking an AI, were left out.
The prompts aim to reproduce real questions from people who want to know which option is better, the kind found on forums and social media: “which university is best for engineering?”, “which health plan suits me if I have young kids?”. A first draft of questions per vertical was generated with a language model from the six defined intents; I then reviewed them one by one, discarded the ones that didn't sound like a real person, corrected the vocabulary to Rioplatense usage and checked that no ranking prompt named a brand. The final bank of 692 questions is the result of that manual curation.
The prompt bank. 692 prompts across 35 verticals (about 20 per vertical), written the way a real consumer would ask them: “What's the best health plan in Montevideo?”, “Which courier should I use to bring purchases from the US?”, “Where should I study engineering in Uruguay?”. Each vertical combines six intents: open recommendation, attribute, use case, decision, geographic and informational. 90% of prompts are in Rioplatense Spanish and 10% in English, to measure the language difference.
Distribution by vertical. The six intents add up to the 631 brand-free prompts share of voice is computed over; the “Name a brand” column is the 61 head-to-head prompts that stay out.
One example prompt per vertical, brand-free, taken from the bank:
- Agriculture & agtech
- What are the leading agtech companies in Uruguay?
- Apparel
- What are the best Uruguayan clothing brands?
- Automotive
- What car should I buy in Uruguay? Which brands are popular?
- B2B software & cybersecurity
- Which Uruguayan software companies are best for outsourcing development?
- Banks
- What is the best bank in Uruguay for expats?
- Consumer packaged goods
- What Uruguayan food brands should I try?
- Coworking & office space
- What are the best coworking spaces in Montevideo?
- Delivery
- What food delivery apps work in Montevideo?
- E-commerce & marketplaces
- What are the main online shopping sites in Uruguay?
- Fintech & payments
- What is the best digital wallet in Uruguay?
- Fleets & electric vehicles
- Which electric vehicle brands are available in Uruguay for company fleets?
- Free trade zones & logistics
- What logistics companies in Uruguay do exporters recommend?
- Health & mutual insurers
- ¿Cuál es la mejor mutualista de Montevideo?
- Home & construction
- Where can I buy furniture in Montevideo?
- HR & headhunters
- Which recruiting agencies in Uruguay are best for hiring software engineers?
- Insurance
- Which insurance company is best for car insurance in Uruguay?
- Language schools
- What are the best Spanish schools for foreigners in Uruguay?
- Legal & accounting
- Which law firms in Uruguay do foreign companies use to set up operations?
- Mobile emergency services
- Which private ambulance or emergency service should I hire in Montevideo?
- Package forwarding & couriers
- What is the best package forwarding service from the US to Uruguay?
- Pension fund managers (AFAP)
- How do I choose a pension fund (AFAP) in Uruguay?
- Pharmacies
- Where can I buy medications in Montevideo? Which pharmacy chain is best?
- Private health insurance
- What is the best private health insurance in Uruguay?
- Private schools
- What are the best international schools in Montevideo?
- Real estate
- What is the best real estate website in Uruguay?
- Real estate investment
- Is Montevideo real estate a good investment? Which developers are trustworthy?
- Renewable energy
- Which companies install solar panels in Uruguay?
- Restaurants & dining
- What are the best restaurants in Montevideo?
- Supermarkets
- What is the best supermarket in Montevideo?
- Tech & electronics
- Where should I buy electronics in Uruguay?
- Telecommunications
- What is the best mobile carrier in Uruguay?
- Tourism & hospitality
- What are the best hotels in Punta del Este?
- Travel agencies
- Which travel agencies in Uruguay are reliable for tours?
- Universities
- What are the best universities in Uruguay?
- Wealth management
- Which brokerage firms in Uruguay do wealth managers recommend?
How a mention is counted. In the August and September cuts, an extraction variant counted some brands more than once within the same answer. The effect reaches 4.0 share points in the published top 5s. In 6 categories with a statistical tie, the brand listed first changes. From the October cut on, each brand counts once per answer. I publish the September cut recalculated with that rule in the next version of the study. A response that names five brands adds one mention to each of the five. A brand's share in a vertical is its mention total divided by the sum of every verified brand's mentions in that vertical. That is why a response naming many brands weighs more in the vertical's total than one naming a single brand.
Run-to-run stability. Each prompt runs three times per model. For each vertical, the most-mentioned brand in run 1, run 2 and run 3 is taken, and the vertical counts as stable if all three coincide. With the three models pooled, 18 of 35 verticals coincide (51.4%); by model, ChatGPT 42.9%, Gemini 45.7% and Google AI Mode 42.9%. Of the 11 verticals with a clear lead (see “Margin of error”), 11 coincide across all three runs. The 17 verticals where the most-mentioned brand changes between runs are all technical ties.
Margin of error. For each vertical, a 95% confidence interval (Wilson method) is computed on the leader's share of the vertical's total verified mentions; if the runner-up's share falls inside that interval, the difference isn't statistically significant. The interval treats each mention as independent, even though each prompt runs three times and a single response can name several brands; the true interval is therefore somewhat wider than the computed one, and any error runs toward counting fewer ties, not more. In 11 of 35 verticals the leader has a clear lead; in the other 24, at least two brands are in a technical tie.
The rule that avoids mention bias. 631 prompts name no brand, and share of voice is only calculated over those. The remaining 61 are head-to-head comparisons (“ORT or Universidad de Montevideo?”) analyzed separately and never added to the rankings: no brand gains share for having been named in the question itself.
The measurement. Each prompt runs 3 times per model per corte against ChatGPT, Gemini and Google AI Mode, queried via API against the real product, with active search when the model uses it, with no login or history: the default answer any person would get. The study measures brands' current representation in the AI layer as of the corte date, not the training corpus and not consumer preference. I set Uruguay as the search location for every query. I send each prompt in its own language, Spanish or English.
Capture per model. Since August 31, 2026, I collect responses through DataForSEO, an independent data provider, so that the capture can be audited by third parties and does not depend on AuraMetrics' own infrastructure. The provider does not expose the exact version of the model queried. Dates and times in UTC; the study's corte dates are defined in UTC.
| Corte | Model | Extraction start | Extraction end | Responses |
|---|---|---|---|---|
| 1 | ChatGPT | 24 Aug 2026, 02:01 | 24 Aug 2026, 02:55 | 2040 |
| Gemini | 24 Aug 2026, 01:49 | 24 Aug 2026, 02:54 | 2040 | |
| Google AI Mode | 24 Aug 2026, 01:49 | 24 Aug 2026, 02:58 | 2040 | |
| 2 (partial, unpublished) | ChatGPT | 31 Aug 2026, 04:07 | 31 Aug 2026, 04:12 | 667 |
| Gemini | 31 Aug 2026, 04:07 | 31 Aug 2026, 04:07 | 666 | |
| Google AI Mode | 31 Aug 2026, 04:07 | 31 Aug 2026, 04:18 | 667 | |
| 3 | ChatGPT | 1 Sept 2026, 14:24 | 1 Sept 2026, 17:20 | 2076 |
| Gemini | 1 Sept 2026, 04:56 | 1 Sept 2026, 17:25 | 2076 | |
| Google AI Mode | 1 Sept 2026, 04:07 | 1 Sept 2026, 20:10 | 2076 |
Brand verification. Every mention is checked against a hand-reviewed registry of over six thousand brands and aliases, with whole-word matching and per-brand aliases (for example, “Banco República”, “BROU” and “brou.com.uy” count as the same entity). Nothing classified automatically without human review can appear in a published ranking. Verticals with fewer than 100 verified mentions aren't published as a ranking.
The gap and the residual: two different numbers. The gap is a direct per-response classification: does the text cite any verified brand, Uruguayan or not? The extraction residual is a different thing: the share of responses whose text contains some string from the brand registry but in which no brand was attributed. In corte 3 it averages 12.6 points, with a low of 0.6 in HR & headhunters and a high of 34.5 in Tourism & hospitality. That residual mixes two things the automatic string search cannot tell apart: spurious matches (common words that coincide with an alias) and real mentions the extractor did not capture. That is why every published gap figure should be read as an upper bound. From corte 3 on, the residual is audited with a manual sample of 100 responses, classified by the author; the result is published in this section. The detail per vertical:
Declared limitations. The study currently has two points in time, a week apart: variation between cortes is reported as an observation, not a trend. The English segment is small (2 to 3 prompts per vertical) and is presented only as a presence comparison, never as a ranking. In the most fragmented verticals (dining, tourism), the #1 spot holds under 7% share: the finding there is the fragmentation, not the leader. The cadence is monthly; the series will show which moves stick.
Note on the first cut. The first cut is dated August 24, 2026. In that cut, 83% of the ChatGPT and Gemini answers came through the direct OpenAI and Google APIs. The models were gpt-4o-mini and gemini-3.1-flash-lite. Those calls carry no search location. The rest of that cut, and every Google AI Mode answer, was captured through DataForSEO. I did not keep the parameters of those tasks. I cannot verify which location they were sent with. The phrase “against the real product” describes the capture from August 31, 2026 onward. From that date, every query goes through DataForSEO, set to Uruguay and in the prompt's language. I keep the first cut published as it was measured. Every comparison with that cut carries this caveat.
By design, the bank includes 31 prompts (4.9% of the brand-free prompts) that explicitly ask for a Uruguayan brand or company, concentrated in consumer packaged goods (10), b2B software & cybersecurity (5) and apparel (4). The remaining 600 are general questions that let the answer be local or foreign. In those three verticals the leadership of Uruguayan brands is favoured by the wording of part of the questions; the breakdown is the “Ask for a Uruguayan brand” column of the distribution table. The October 2026 cut ran the full v1 bank, 692 prompts. Each of those 31 prompts has an approved neutral pair, with the same vertical, intent and language. The neutral pairs run from the November 2026 cut on. I measure them separately. They do not count toward the ranking. The comparison between each prompt with a nationality adjective and its neutral pair starts with that cut.
Correction note. Correction (September 2026): the “vs previous cut” variations published between September 4 and 9 were calculated against a partial August extraction. I recalculated them against the complete August cut. The rankings of each cut remain the same.
September cut note. In the September cut, the ChatGPT podium for consumer packaged goods includes Reddit in second place, with 14 mentions. Reddit is a source ChatGPT cited in its answers. Starting with the October cut it is classified as a source and stays out of the brand rankings. The top 5 for the category and its leader remain the same.
Replicability. The full methodology is published on this page, with one example prompt per vertical in the distribution table. The complete prompt bank is available to academic researchers on request, with a citation commitment.
Brands that don't operate here
Brands the AI names that don't operate in Uruguay are flagged here (see Finding 5), not hidden. If they have verified mentions, they can still appear in their category's own ranking.
About this study
This study was designed, run and verified by Romina Zelayes, a web analyst with over ten years of e-commerce analytics experience, who teaches Web Analytics, SEO and AI Brand Positioning at UDE and ADM, and founded AuraMetrics, a Uruguayan platform for measuring brand visibility in artificial intelligence. It updates monthly, with a corte on the 1st of every month.
Contact: hello@aurametrics.io